Black Box Network Services is seeking a Customer Success Manager in Singapore who will act as the main point of contact for enterprise clients, ensuring high satisfaction and long-term retention. Responsibilities include driving operational excellence, managing customer lifecycle, conducting service reviews, and supporting upsell opportunities. Candidates should possess a relevant degree, 5+ years of experience in customer success or account management, and strong skills in ITIL and service management tools. A customer-centric approach is key to this role.
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