The KRITIS District is part of the Public Sector team at ServiceNow Germany, focusing on organizations that make a significant contribution to Germany's critical infrastructure.

Our customers include institutions from the healthcare sector – including statutory health insurers, hospitals, and university medical centers – energy suppliers, operators of public transport infrastructure, airports and seaports, as well as other organizations subject to KRITIS regulation.

These customers share a common challenge: they must modernize highly complex, regulated operating environments without compromising the availability of critical services. At the same time, requirements under frameworks such as the IT Security Catalogue, BSI IT-Grundschutz, and NIS2 are continuously increasing.

ServiceNow addresses exactly this need – as a platform that digitizes existing processes, connects silos, and makes compliance requirements operationally manageable.