Description

Sitting within the Information Technology Department, the Tech Support / Admin will be part of the team responsible for driving the transformation initiatives in end-user computing environment, covering service, performance, quality, and budget forecasting. You will play a key role as a Senior Tech Support Engineer to drive service, performance and quality management in the end-user environment necessary to support the organizations digital transformation.
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Responsibilities

Service Desk Management

Manage a team handling desktop support, service desk functions, and VIP support

Ensure high-performance service delivery, including improvement initiatives and post-incident reviews

Develop a deep understanding of projects to optimize service delivery and meet customer expectations

Analyze processes and implement strategies to improve service delivery

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