Elevate customer success as a Senior Enablement Manager at Jobber, focusing on hybrid work. You'll lead innovative enablement programs that boost onboarding and continuous learning for our dedicated teams.
In this critical role within the Customer Success department, you will design and implement impactful training initiatives. Your role involves collaborating cross-functionally and improving processes through data insights. Be the driving force that enhances how Jobber’s teams engage with customers effectively.
Key Responsibilities:
• Develop and deliver learning programs for various teams
• Mentor staff in curriculum development and design
• Oversee creation and management of knowledge resources
• Implement QA strategies for consistent service delivery
• Analyze training outcomes and report results
Requirements:
• Proven experience in enablement or training in SaaS
• Strong leadership in multi-functional enablement strategies
• Familiarity with LMS pl...