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Senior Director, Process Improvement - Operational Excellence (Fulfillment & Reverse Network)
Walmart
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Bentonville, United States
Location
Bentonville
Posted
June 20, 2026
Commute
Local Area
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Job Description
**Position Summary...**
As the Senior Director of Operational Excellence for the Fulfillment & Reverse Network, you will act as the architect and strategic lead for network-wide performance improvement, standardization, and capability building across Walmartβs entire fulfillment network.
This role leads the overarching transformation from a traditional, localized site-by-site support model to a highly integrated, network-scaled Cluster Operating Model. You will oversee a dual-engine organizational structure consisting of Cluster Champions (Directors of Operational Excellence leading Next Gen, HVFC, Schaefer, Non-Sort w/ MHE, Non-Sort w/o MHE & Hybrids, Samβs Club, and Reverse) and two key Centers of Excellence (COEs): Operational Standards and Onboarding & Training.
Your mission is to eliminate operational variability, drive relentless execution of the Continuous Improvement (CI) Cycle (Define, Enable, Deploy, Sustain, Improve), optimize Cost-Per-Carton/Unit (CCPU)...
As the Senior Director of Operational Excellence for the Fulfillment & Reverse Network, you will act as the architect and strategic lead for network-wide performance improvement, standardization, and capability building across Walmartβs entire fulfillment network.
This role leads the overarching transformation from a traditional, localized site-by-site support model to a highly integrated, network-scaled Cluster Operating Model. You will oversee a dual-engine organizational structure consisting of Cluster Champions (Directors of Operational Excellence leading Next Gen, HVFC, Schaefer, Non-Sort w/ MHE, Non-Sort w/o MHE & Hybrids, Samβs Club, and Reverse) and two key Centers of Excellence (COEs): Operational Standards and Onboarding & Training.
Your mission is to eliminate operational variability, drive relentless execution of the Continuous Improvement (CI) Cycle (Define, Enable, Deploy, Sustain, Improve), optimize Cost-Per-Carton/Unit (CCPU)...