Holden Richardson is a retained executive search firm.

We are working on behalf of our client, a leader in aftermarket remanufacturing, to assist them in recruiting a Senior Director of Call Center Operations. Below are additional details about the role accompanied by a copy of the job description.

COMPANY:

A major distributor and remanufacturer of Class 8 vehicle aftermarket components with 40+ locations in the U.S. and Mexico.

LOCATION: Houston Metro (near IAH)

The position is based in the company’s HQ.

POSITION: Senior Director, Call Center Operations

This role reports to the COO. This is a key leadership role overseeing all inbound and outbound customer comms. This includes design/execution of call center operations and structure, IT infrastructure, and staffing requirements. Facilitating customer inquiries and operational execution ...