Responsibilities:

• Lead a team of Training and Quality Associate Directors and Operations Delivery leaders for multiple business units/customers and across locations
• Lead calibrated quality outcomes for end customers
• Lead training initiatives for the existing and new clients- finalise training plans for various sources of hired resources
• Innovate and restructure training curriculums to suite business needs and also manage cost
• Drive customer satisfaction for quality of coding output including corrective and preventive actions for customer quality concerns
• Build and operate a predictable quality model and well aligned outcome-based quality assurance unit for coding
• Actively collaborate new customer engagements for better training and quality outcomes including calibration, SOP inputs
• Drive the structure and governance for ongoing customer calibrations
• Collaborate and drive coding compliance reviews, a...