**109259BR**
**Job Title:**

Senior Director Global CRM - Erlanger, KY or Chicago, IL

**Department/Function:**

Sales, Customer Service & Origination

**Job Description:**

**Senior Director Global CRM - Erlanger, KY or Chicago, IL**

**Role Purpose**
This role drives transformation of commercial capabilities through Salesforce—enabling standardized processes, advanced analytics, and scalable growth. The role operates at the intersection of business strategy, digital transformation, and operational execution, with enterprise-wide influence across regions and functions. As the global owner of the Salesforce platform as a critical commercial asset, the role is accountable for defining and delivering the CRM vision, strategy, and operating model across the enterprise.

**Key Responsibilities**
Enterprise CRM Vision & Strategy

+ Define and own the global Salesforce CRM strategy as part of the commercial excellence a...