Senior Digital Experience / Platforms Advisor

Build the future with us. Are you passionate about digital customer experience, platform performance, and continuous optimization, and looking to play a key role in the evolution of digital journeys within a large‑scale organization?

As a Senior Digital Experience / Platforms Advisor, you will actively contribute to the evolution of transactional and informational digital platforms at iA Auto and Home Insurance by maximizing business value, performance, and customer experience. This strategic role places you at the heart of the decisions shaping our customers’ digital experience within a collaborative, people‑centered, and transforming environment.

Responsibilities

• Defining business needs required to achieve digital platform performance objectives (customer portal, online quoting, website) in collaboration with key stakeholders.
• Analyzing performance data, user behaviours, and customer fee...