Shape RBC Bank’s approach to digital client journeys as the Senior Director of Cross Border Digital Channel and Client Experience Strategy. Your expertise will be crucial in achieving seamless digital services.
As the Senior Director, you will strategize and execute on enhancing client experiences. This role involves comprehensive roadmap development, identifying digital capabilities, and ensuring alignment between various teams. Your contributions will directly impact sales conversions and client satisfaction.
Key Responsibilities:
• Represent client voice in digital experience enhancements
• Lead design and functionality for digital channels
• Assess risks and inform prioritization for initiatives
• Collaborate with design teams for seamless client journeys
• Develop business cases and analyze ROI for projects
Requirements:
• 8-10 years of experience in digital strategy management
• Expertise in developing robust business cases and strategies
• Strong...