**Overview**

Join the Intuit Customer Success team as a Senior Data Scientist within our Expert Network. In this role, you will help drive the AI strategy for our product support and live experiences. You’ll be a key member in optimizing our greatest resource, our people, through innovating, experimenting, learning, and scaling AI-driven solutions.

In this role you will bring cutting-edge data science techniques to influence our Customer Success strategy and drive business growth at scale. You will partner directly with cross-functional teams—across Product Management, Engineering, Data, Customer Success, and Service Delivery—to architect the analytical frameworks and modeling solutions that drive our Expert Network and our AI Driven platform.

This role requires a foundation in statistical methods, machine learning, experimentation design, and causal inference, coupled with a demonstrated ability to lead with influence, navigate ambiguity, and execute with pr...