Job Title: Senior Customer Support Executive
Process: International Voice Process
Shift Timings: 6:00 PM – 3:00 AM IST / 7:00 PM – 4:00 AM IST (Post DST)
Job Summary
We are looking for a dynamic and customer-focused Senior Customer Support Executive to join our International Voice Process team. The ideal candidate should possess excellent communication skills, experience in handling international customers, and the ability to efficiently resolve customer queries while delivering a high standard of support service. Candidates with prior banking domain experience will be preferred.
Key Responsibilities
Handle inbound and outbound customer interactions for international clients through voice support.
Provide prompt and effective resolution to customer queries, concerns, and service requests.
Ensure high levels of customer satisfaction through professional communication and problem-solving skills.
Maintain accurate records of customer interactions and follow-up a...