• Own day-to-day and strategic relationships with assigned bank customers
• Serve as the primary post-sale point of accountability for Personetics
• Build trusted relationships with seniorcustomerstakeholders (Digital, Retail, Cards, Wealth, Marketing, Data)
• Facilitate regular executivestrategicreviews focused onperformance,outcomes and ROI

CustomerEngagement & Satisfaction

• Ensure consistent, proactivestrategicengagement withcustomers
• Monitorcustomerhealth indicators and address risks early
• Drive high CSAT and NPS scores through value-focused interactions
• Act as the voice of thecustomerinternally within Personetics
• Drive adoption of the Personetics platform across channels, use cases, and business lines
• Ensure customersare fully leveraging existing capabilities before expanding scope
• Translate platform usage into measurable business outcomes (engagement, conversion, rete...