About the role

We are looking for a strategic, collaborative and customer‑centric Senior Customer Success Manager to own and help us grow our highest value Multi Academy Trusts and Local Authorities. You will be the face of our organisation, responsible for advising customers on the art of the possible in Arbor, ensuring they realise the maximum return on investment – driving adoption and strategic expansion, ultimately contributing to our excellent retention and account growth rates.

Core responsibilities

Drive value realisation: The Senior CSM will use their in‑depth system knowledge, deep education industry knowledge and understanding of the principles of Customer Success to work alongside our top tier customers to:

• Define measurable business outcomes
• Conduct regular Success Reviews
• Drive full product adoption
• Present outcomes in clearly detailed and well‑managed Success Plans

Stakeholder ...