Drive success for Kinaxis' enterprise clients as a Senior Customer Success Manager in this remote position available across Canada. Guide customers to maximize business value through strategy and partnership.
As a Senior Customer Success Manager at Kinaxis, you will play a crucial role in fostering sustainable growth within a portfolio of large enterprise accounts. This role combines strategic consultation with relationship management, ensuring clients achieve their supply chain objectives using Kinaxis solutions. You will define and track KPIs and collaborate with Sales to contribute to account strategies and growth.
Key Responsibilities:
• Lead strategic partnerships with executive teams in customer accounts
• Establish effective governance models for account management
• Draft and implement tailored success plans for client businesses
• Analyze account performance and identify expansion opportunities
• Collaborate cross-functionally to enhance product adoption