Job Requisition ID # 26WD95854
Position Overview
The Senior Customer Success Manager helps Autodesk's customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption. Acting as the single point of contact for Autodesk teams and key customer sponsors within EBA accounts, the CSM drives post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer's return on investment in Autodesk solutions. The CSM utilizes a combination of AEC industry knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk's customers innovate more quickly and gain a competitive advantage in the marketplace.
Responsibilities Conduct collaborative success planning engagements to understand customers' strategic business initiatives and build out a customer success pla...