Elevate customer relationships as a Senior Customer Success Manager with Abnormal AI. Drive value, engagement, and retention for mid-market and enterprise accounts with minimal oversight.
In this pivotal role, you will independently manage strategic customer accounts and lead success planning initiatives. Your efforts will directly impact customer satisfaction and account growth, while you collaborate with teams across Product, Engineering, Sales, and Support. Effective communication and adaptability in dynamic environments will be crucial in ensuring long-term client success.
Key Responsibilities:
• Manage strategic customer relationships for mid-market and enterprise accounts
• Deliver outcome-oriented quarterly business reviews and success plans
• Drive platform adoption and feature engagement with best practices
• Monitor account health and proactively identify risks
• Resolve escalations with clear communication and focus on customer trust
Requirements:
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