Join Veeam as a Senior Customer Success Engineer in Montreal, Canada, focusing on bilingual client engagement. Use your expertise in data solutions to enhance customer retention and success through proactive strategies.

You’ll serve as the technical champion for your assigned accounts, utilizing your solid understanding of Veeam products to drive onboarding, optimize product usage, and conduct DRMM assessments. Your role involves closely monitoring customer signals to mitigate churn risks while bringing your technical insights to executive discussions.

Key Responsibilities:
• Facilitate onboarding and conduct success planning sessions
• Build protection plans and run DR simulations
• Deliver quarterly resilience reports and assess environments
• Monitor client signals to prevent churn risks
• Define business cases and articulate value propositions

Requirements:
• 5+ years in data backup and recovery roles
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