Elevate your career at FedEx as a Senior Customer Service Specialist. In this role, you will assist with complex customer inquiries while mentoring employees and supporting management.
FedEx seeks a Senior Customer Service Specialist to handle challenging customer interactions and serve as an expert resource. With a focus on leadership, communication, and conflict resolution, you will directly impact customer service operations and sales. Candidates will benefit from using Best Practices methods and being a role model within the team.
Key Responsibilities:
• Mentor customer service representatives to enhance skills
• Manage unusual or challenging customer interactions
• Support managers in monitoring customer operations
• Promote continued sales and increase revenue potential
• Deliver exceptional service knowledge about FedEx offerings
Requirements:
• High School Diploma or GED equivalent
• Six months of FedEx customer service experience
• Basic profic...