Senior Customer Service Representative, Customer Contact Centre
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Job Description
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Representative, Customer Call Centre with the resources to solve critical problems for the future of our business, which is why we need you.
Position Responsibilities:
Handle enquiries and requests of group medical, individual financial and wealth management products arising from customers.
Handle and resolve customer queries and requests via phone and email on products and services in a professional manner with tactful customer service skills.
Provide support to management and recommend productivity/service improvements.
Ensure accuracy and compliance of all requests to be completed with good quality standards.
Support to management and recommend productivity/service improvements.
Support ad-hoc tasks to achieve desired res...