Senior Customer Experience Specialist-****San Luis Potosi, San Luis Potosi, MexicoPosition TypeFull-timeJob SummaryResponsible for delivering exceptional service to customers, managing complex inquiries, resolving escalated issues, and driving continuous improvement initiatives that enhance the overall customer experience.
This role serves as a key liaison between customers and internal teams to ensure timely and effective resolution of customer needs.Key ResponsibilitiesServe as the primary point of contact for customer inquiries, concerns, and escalations.Build and maintain strong relationships with customers to ensure a positive experience.Investigate and resolve complex customer issues in a timely and professional manner.Collaborate with cross-functional teams including Operations, Sales, Supply Chain, and Quality.Analyze customer feedback and identify opportunities for process improvements.Monitor customer satisfaction metrics and recommend corrective actions when needed.Su...