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Job Description
Job Duties:
Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries
Plan and suggest the strategy to deal with complicated and complaint cases
Execute the solution with call agents or may require calling the complainants
Assist to manage a call centre sub-team, especially to monitor the answering quality and to provide necessary one-on-one coaching /one to all communication
Other special tasks as assigned from Manager
To succeed in this role:
University graduate or at least diploma level with pension and finance experience
At least 2 years of MPF client service experience, both in employer and member level
Strong MPF and related knowledge
Good communication and presentation skil...