Location: Durban, South Africa Employment Type: Full-time

About SkyHigh Global

SkyHigh Global is a leading contact center in Durban, South Africa, specializing in retail and eCommerce inbound customer service solutions. We partner with renowned brands to deliver exceptional customer experiences through seamless communication and professional service. At SkyHigh Global, we believe in empowering our employees to excel in a dynamic, supportive, and growth-focused environment.

Role Overview

We are looking for a seasoned Customer Service Representative with a minimum of 5 years of experience in the customer service or contact center industry. The successful candidate will handle inbound customer inquiries related to retail and eCommerce, providing tailored solutions to ensure customer satisfaction and loyalty.

Key Responsibilities

• Manage inbound customer interactions via phone, email, a...