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The Senior Consumer Experience (CX) Professional supports the delivery and continuous improvement of consumer experience through the analysis and interpretation of experience insights and collaboration with partners. You will translate customer experience data into applicable insights and support end-to-end journey improvements. You apply judgment, analytical rigor, and communication to influence outcomes, ensuring informed decision-making, and support consumer-centered improvement projects across the organization. You will provide daily work guidance and subject matter support to CX professionals to ensure delivery of insights and improvement activities. You will report to the Consumer Experience Lead.
You will support the delivery and continuous improvement of the consumer experience by managing experience insights, supporting improvement work, and partnering with teams. You will apply deep consumer experience expertise within an establ...