Important Note: This role is only intended for candidates who are already living and based in the UAE.

Job Overview

Senior Consultant – Customer Success (Retail Executive) will act as a strategic partner to key retail clients across the region, delivering a seamless, analytics‑driven client experience, leading high‑impact engagements, and strengthening long‑term partnerships while supporting multimarket needs across the MEA.

Key Responsibilities

Client Leadership & Strategy

• Act as senior relationship owner for key retail clients, managing executive‑level engagement and owning client management and communications.
• Identify and engage senior stakeholders across client organisations, building relationships and identifying sales opportunities.
• Partner with Account Directors to define and execute strategic service direction and support renewal.
• Lead Joint Business Planning (JBP) with clear object...