Senior Concierge Summary of Responsibilities Responsibilities and essential job functions include but are not limited to the following: Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes. Providing directional information, shopping, places of interest, etc Handling of Mail and Message and Lost & Found Maintaining of brochures of hotel chain as well as places of interest Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue Handle administrative matters pertaining to their respective shift Ensuring hotel service standard goals are met Ensure LQA service standards are in practice as set by the hotel at all times Able to provide information and assistance to guests as and when required Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative Involvement in the pre-arrival arrangement, eg. Birthday decorations, honeymooners, an...