Job Title: Senior Client Success Manager

Role Overview

As a Senior Client Success Manager (Senior CSM), you will be responsible for owning end-to-end client relationships, driving strategic value, and ensuring long-term account growth and retention. You will act as a trusted advisor to client stakeholders, aligning business objectives with delivery outcomes while proactively identifying opportunities for expansion and innovation.

This role goes beyond execution requiring strategic account management, revenue ownership, executive engagement, and cross-functional leadership to maximize client success and organizational value.

Key Responsibilities

1. Strategic Account Ownership & Growth

• Own a portfolio of client accounts, ensuring high client satisfaction, retention, and revenue expansion
• Develop and execute account growth strategies, including cross-sell and upsell opportunities