Join TELUS Health in Toronto as a Senior Client Relationship Leader. Focus on driving growth and retention for large enterprise clients in Benefits outsourcing.
In this pivotal role, you will guide client interactions to ensure maximum value from TELUS Health services. You'll cultivate a customer-centric environment and work closely with various teams to enhance client satisfaction. Your strategic insight will inform the company-wide approach to managing client relationships and driving sustained business growth.
Key Responsibilities:
• Foster strong client relationships to understand their needs
• Oversee all service delivery post-sales
• Sponsor client projects and ensure adherence to goals
• Develop strategies for risk management and retention
• Align internal stakeholders to refine customer success objectives
Requirements:
• Bachelor’s Degree or equivalent experience
• 7-10 years in strategic client management roles
• 5-7 years in benefits administr...