As a Senior Client Operations Manager at Arvato, you will serve as the senior onsite leader for our site in Fargo, ND, combining full accountability for both warehouse operations and client relationship management. We are looking for a people leader who builds, develops, and elevates teams; a client-first operator who earns trust at every level of the client organization; an independent problem-solver who acts without waiting to be told; and someone who is never satisfied with the status quo and continuously pushes for better outcomes for the client and for Arvato. YOUR TASKS
* Lead, develop, and retain a high-performing onsite team — including Client Services Representatives and site operations staff. Own hiring, onboarding, performance management, and coaching. Build a team culture defined by accountability, continuous improvement, and pride in execution.
* Serve as the primary point of contact and escalation for the client. Build deep, trusted relationships at all levels of ...