The Senior Cisco Network Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure Network service stability for our clients business operations.

The Senior Cisco Network Engineer is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices.

Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions....