Responsibilities

• Prepare accurate and complete visa applications for review before sending to client or preparing for lodgment.
• Collate and review documents required to support visa applications, ensuring discrepancies and/or missing documents are followed up.
• Proactively follow defined processes to complete tasks efficiently and within prescribed timelines and protocols.
• Generate clear, well‑organized written work product that requires minimal edits, including case‑related documents, internal and external emails, etc.
• Instruct and coordinate with the Fragomen internal operations support team and ANZ Operations on case processing, including case initiation, lodgment, and billing.
• Respond to client and other inquiries in a timely manner, develop and maintain positive client relationships with relevant contacts.
• Ensure clear communications with all stakeholders (internal and external) throughout the whole process. ...