We are seeking a Senior Business Analyst to support the evolution of our omni-channel commerce capability , delivering a seamless and unified customer experience across online (web), mobile applications, and in-store environments .

The successful candidate will play a key role in enabling end-to-end customer journeys , integrating digital and physical retail channels, and supporting the delivery of scalable, customer-centric commerce solutions.

Key Responsibilities

Omni-Channel Commerce Delivery

• Analyse, design, and optimise end-to-end customer journeys across:
• E-commerce (web)
• Mobile applications
• In-store (POS and retail systems)
• Support initiatives such as:
• Click & Collect
• Returns & exchanges across channels
• Stock visibility and fulfilment optimisation...