Company Profile: A leading global BPO company, providing exceptional customer service and technical support solutions to its clients.

Position: Senior Business Analyst

Location: BGC, Taguig City

Work Set Up: Onsite

Work Schedule: Mid Shift (can be shifting)

Work Type: Full Time

Salary: Php 70,000 - Php 100,000

Job Requirement

• Bachelor’s degree in Computer Science, IT, Engineering, or any related field; MBA or postgraduate degree is preferred.
• 5–7 years of relevant experience in Customer Service or CX domain.
• Strong communication and stakeholder management skills.
• Hands‑on experience with ServiceNow and Genesys AI solutions, with proven ability to drive end‑to‑end digital transformation initiatives.
• Willing to work onsite in BGC, Taguig.

Job Responsibilities

• Collaborate closely with business and technology stakeholders.
• Develop and define customer...