Senior Business Analyst - Financial Services / Contact Centre A well‑established and fast‑growing fintech business is looking for a Senior Business Analyst to join their Product Portfolio team in Cape Town. This is a highly hands‑on role suited to someone who enjoys getting into the detail, solving complex business problems, and working closely with both technical teams and stakeholders to drive delivery. You’ll join a collaborative, fast‑paced environment where your input will directly influence systems, processes, and customer‑facing solutions across the business. What you’ll be doing: Gathering, analysing, and documenting business requirements across multiple projects Working closely with developers, testers, product teams, and operational stakeholders Running workshops, stakeholder sessions, and requirement gathering activities Translating business needs into clear functional specifications and process flows Supporting delivery teams throughout the SDLC Investigating production iss...