About the Organisation

Our client is a New Zealand-based organisation focused on delivering innovative solutions to improve outcomes for customers and partners. With a strong growth trajectory and global reach, they invest in systems, data, and people to enable scalable operations and continuous improvement.

About the Role

Reporting to the Director of IT, this Senior Business Analyst plays a key role in improving business processes and ensuring systems enable efficient customer onboarding, order processing, distribution, and sales support across NZ and US operations. You will partner closely with business stakeholders to identify opportunities, define requirements, and deliver practical, scalable solutions. A strong emphasis is placed on process mapping, documentation, training, and user adoption, ensuring changes are well understood and embedded. This is a well‑rounded role suited to someone who has operated across BA, change, product, or project envi...