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Senior Business Analyst - CRM
GSSTech Group
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Dubai, United Arab Emirates
Location
Dubai
Posted
June 14, 2026
Commute
Local Area
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Job Description
We are seeking a high-caliber Senior Business Analyst β CRM to join our dynamic Digital Products & Platforms team. In this role, you will act as the critical bridge between business stakeholders and technology teams to deliver top-tier CRM solutions and digital onboarding journeys.
Leveraging strong techno-functional expertise in retail banking, servicing journeys, and Middle East regional regulatory requirements, you will drive strategic CRM enhancements and digital transformation initiatives that directly impact frontline productivity and customer experience.
Requirements
Key Responsibilities
- Requirement Leadership: Lead business and functional analysis for CRM initiatives across branches, contact centers, and assisted digital journeys, ensuring requirements reflect real operational workflows.
- Functional Design: Translate complex business...