Overview

We are seeking a Senior Business Analyst to support the evolution of our omni‑channel commerce capability, delivering a seamless and unified customer experience across online (web), mobile applications, and in‑store environments. The successful candidate will play a key role in enabling end‑to‑end customer journeys, integrating digital and physical retail channels, and supporting the delivery of scalable, customer‑centric commerce solutions.

Key Responsibilities Omni‑Channel Commerce DeliveryAnalyse, design and optimise end‑to‑end customer journeys across: E‑commerce (web) Mobile applications In‑store (POS and retail systems) Support initiatives such as: Click & Collect Returns & exchanges across channels Stock visibility and fulfilment optimisation Loyalty and promotions integration Business Analysis & Requirements Elicit, document and manage business and functional requirements Translate business needs into user stories, process flows, and acceptance criteria Facili...