Job Category
Employee Success
Job Details
**About Salesforce**
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
**Responsibilities**
Customer Service
- Serve as the primary liaison between Benefit and LOA vendors and Salesforce employees.
- Maintain proper case management by utilizing team dashboards to ensure a timely and accurate responses that are based on Salesforce key performance indicators (KPIs).
- Ability to identify trends in the case management system with the assist...