Responsibilities
Provide advanced (L2/L3) operational support for Azure cloud infrastructure and related services.
Act as an escalation point for complex incidents, performing root cause analysis and implementing permanent fixes.
Monitor and maintain production environments using enterprise monitoring and alerting tools.
Respond to and resolve incidents, service requests, and alerts within defined SLAs, ensuring minimal downtime.
Troubleshoot and optimize Azure services, including Virtual Machines, Storage Accounts, Virtual Networks, Network Security Groups, Load Balancers, Azure Backup, Azure Monitor, and Log Analytics.
Lead and manage patching activities for Windows and Linux environments, ensuring compliance and minimal disruption.
Perform and oversee routine operational tasks such as system health checks, service restarts, backup validation, and configuration audits.
Support and implement change, release, and maintenance activities following ITIL best practi...