Senior Associate - Tech Ops Support - Digital Workplace

Phoenix, AZ, United States

**Job Description**

The world’s best colleague digital experience. That’s what we deliver. Everywhere. Every single day. American Express’s global employees and contractors (we call them colleagues) are served by an award-winning Digital Workplace team that enables communication, connection, and productivity – and we’re just getting started.​

**Responsibilities**

+ Oversees system performance monitoring and proactively identifies and resolves complex issues to ensure optimal functionality
+ Investigates and resolves of critical incidents, problems and Knowledge module in systems and services, including root cause analysis
+ Implements remedies and preventative measures to maintain and enhance system integrity and Knowledge Management
+ Manages application maintenance, including performance tuning, major enhancements, comprehensive backup and recovery ...