Senior Associate, SFSO Custody - Client Service Management, Institutional Banking Group Operations (IBGO), Group Operations-(WD82361)

Business Function

Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

Acts as the point of contact for assigned Securities Services clients on all matters pertaining to its custodial relationship with the bank, ensuring delivery of high service levels, and consistent overall customer experience.

 Work closely with Operations team to ensure that all Service level standards are duly met.

Review and ensure solid understanding of client requirements and compliance wi...