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Senior Associate, Payment Investigation.COE Pak - Payments Operations - Investigation.Operation[...]
Mashreq Bank
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, , pakistan, Pakistan
Location
, , pakistan
Posted
June 19, 2026
Commute
Local Area
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Job Description
Senior Associate, Payment Investigation.COE Pak - Payments Operations - Investigation.Operations Group-PAKCOE
Job Description
- Processing of investigation query messages such as return of funds, unable to apply, amendment, BCNR, recall of funds, OFAC, FATF.
- Working knowledge of payment processing both outward and inward.
- Ensuring response to all queries as per SLA, prioritization of sensitive messages, maintaining close co-ordination with other banks, operations team, business line and customer service desk to facilitate case closure.
- Analyzing recurrent queries and working with Associate manager to suggest process improvements to reduce repetitive queries.
- Manage investigation based on the agreed matrices with business.