Job Title: Service Desk Engineer (L1/L2)
Location: Bangalore
Mode of work: Hybrid
Shift Timing: Rotational Shift

Job Summary
We are seeking a skilled and customer-focused Service Desk Engineer (L1/L2) to provide technical support for end users across infrastructure, applications, and devices. The role involves incident resolution, system administration, and collaboration during major incidents while ensuring compliance with ITIL best practices.
Key Responsibilities

Provide L1 & L2 technical support for software, hardware, and network-related issues
Handle incidents, service requests, and problems via Service Desk tools (BMC Helix)
Perform Major Incident Management and coordinate with resolver teams as per ITIL processes
Support Windows OS and Windows Server environments
Manage user accounts, access, and policies using Active Directory, Azure, and Microsoft Entra ID
Admini...