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Senior Associate/ AVP, Client Services Manager, Customer Centre, Regional CSH, Group COO
DBS Bank
๐
singapore, Singapore
Location
singapore
Posted
June 13, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Role Overview
As a Client Services Manager, you will be exposed to various business functions and key strategic initiatives across the organization. This comprehensive understanding will enable you to drive impactful decisions and contribute to business growth, strategic cost management, and customer satisfaction.
Key Accountabilities & Responsibilities- Consistently meet and exceed the Customer Centre targets set by KPI without compromising on quality of service delivery.
- Contribute to the planning, execution, and tracking of strategic initiatives aimed at enhancing customer experience, improving operational efficiencies, and reducing interaction volume demand for the Customer Centre.
- Collaborate with crossโfunctional teams to identify and drive initiatives that enhance both customer and employee experiences while ensuring alignment with overarching business objectives.
- Act a...