Drive global application support as a Senior Applications Support Manager with Citi, ensuring stability and high availability across business-critical systems. You'll lead teams and shape strategic direction for application support.
In this leadership role, your primary responsibility is to manage application support operations on a global scale. You will lead cross-functional teams, ensuring top-tier service delivery while navigating incidents and coordinating resolution effectively. Your expertise will foster application stability initiatives, improving monitoring, failover capabilities, and overall resiliency.
Key Responsibilities:
• Lead and manage one or more application support teams
• Provide technical oversight across multiple applications
• Coordinate incident resolution and prioritization globally
• Champion initiatives for improving application stability
• Partner with development managers on ongoing issues
Requirements:
• 6+ years in an Applicatio...