We are seeking a talented individual to join our Support Applications team Marsh. This role will be based in Ciudad de México. This is a hybrid role that has a requirement of working at least three days a week in the office.
This position focuses on providing Level 2 support for .NET-based web applications. The team is responsible for database management, data patching, and investigating application issues to ensure smooth operations and timely incident resolution.
**Your key responsibilities will include:**
- Understanding the applications, their processes, and stakeholder requirements.
- Providing Level 2 support for three .NET web applications, focusing on database and application issues, including integration with third-party vendors.
- Investigating and analyzing errors reported through the ServiceNow ticketing platform to determine if escalation, configuration changes, or user guidance is needed, while assessing impact.
- Performing root cause analysis for...