We are seeking a talented individual to join our IT Product Support team at Marsh . This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working three days in office.
Senior Analyst – IT Product Support
Provide high quality support to the Operations business across the Pacific Region to enable the delivery of administration services to Operations clients.
This is achieved through participation in:
We will count on you to:
Manage activities to investigate, triage, diagnose and resolve complex application issues, working with clients (primarily internal, occasionally external), other IT departments and suppliers as appropriate to resolve issues.
Provide users with best practice communications, guidance, and other appropriate support until tickets are resolved.
Conduct scope and solutions analysis for projects related activities
Provide application management, including moni...