Job Description

We are looking for a collaborative and diligent individual to join our dynamic team at Zendesk. As the Senior Analyst, Ops Integration, you will play a crucial role in ensuring all employee lifecycle administration is handled accurately and with pace. You have a passion for customer (employee) service and take ownership of issues swiftly. You enjoy problem-solving, connecting dots, scaling solutions, and completing tasks that may not have an immediately clear approach. Your ability to ask the right questions and drive efficiency makes you an outstanding fit for this role.

Responsibilities:

• Turning ad hoc processes into scalable capabilities, building playbooks as you go, and embedding new capabilities across our Service Excellence team (People Service & Global Service Desk). 
• Serve as the escalation path for our Service Excellence team, who is managing pre-hire, onboarding, job trans...