**Role Purpose**
Responsible to actively maximizing cash-flow opportunities through the effective credit
control, cash collection and timely query, resolution on a portfolio of assigned customer
accounts. Ensure that the integrity of all work and interactions with customers are
completed in accordance with IHG policy and procedures and compliant with Sara banes
Oxley legislation.
**Key Accountabilities**
• Responsible for the collections process to include - a) Effective & regular follow up
with customers for outstanding receivables b) All aged (90+) past due items are
addressed regularly and escalated c) Ensuring processes and procedures are
followed regarding customer contacts, adhering to the process policy, legal
requirement, reviewing collection data and allocating resources as needed d)
Proactively inform any customer issues and escalation e) Issues & identified
mistakes are not repeated
• Develop & maintain relationship with hotels - Lis...