Are you passionate about helping others and providing a world‑class customer experience? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Senior Analyst Escalations, Customer Care.

In your role you will support administration duties and local/regional projects and tasks providing consistent, informative, and accurate information within the communications function, with a focus on the following:

• Support our agents and proactively contact them to obtain business intelligence.
• Collaborate with our internal teams on managing the relationship on the functional side with some key partners.
• Ensure that documentation/procedures/measurements are kept up to date with industry standards.
• Prepare reports and daily/weekly/month...